MANILA STAFF TRAINING
At Dal Moro’s, a structured franchise process is essential to maintaining global quality standards. Comprehensive staff training ensures consistency in fresh pasta preparation and service excellence. This commitment guarantees that every location upholds the brand’s authenticity and tradition.
A well-trained team delivers a seamless customer experience, reinforcing Dal Moro’s leadership in the fresh pasta industry.
“I strongly believe that every location must offer the same handcrafted products, made using identical recipes, techniques, and tools. Consistency is essential to maintaining the highest quality and ensuring that every customer enjoys the authentic experience we stand for. No matter the location, the taste, texture, and quality must always be the same.”
—- Gabriele Dal Moro (Founder of Dal Moro’s)
Dal Moro’s Franchise Network is built on professionalism and commitment. We provide our Franchisees with all the necessary operational documentation to successfully launch and manage a Dal Moro’s location.
Our structured training program ensures that every Franchisee is fully prepared to maintain our high standards. A key element of our Franchise package is the direct involvement of our founder, Gabriele Dal Moro, whose expertise and vision guide the entire process.
Brand Introduction
- An overview of the company’s history, mission, and values to instill a sense of belonging and purpose.
- Insight into the brand’s customer service philosophy and quality expectations.
Roles & Responsabilities
- Detailed job descriptions for each position, from cashier to kitchen staff, with a focus on specific duties and team dynamics.
Operational Procedures
- Step-by-step guides on food preparation, order-taking, cleaning protocols, and equipment handling.
- Emphasis on consistency to ensure uniformity across locations.
Health and Safety Guidelines
- Comprehensive food safety measures, including temperature control, cross-contamination prevention, and hygiene standards.
- Emergency response protocols for incidents like spills or equipment malfunctions.
Customer Interaction Protocols
- Techniques for handling complaints, upselling, and creating a positive dining experience.
- Training on maintaining composure and professionalism during high-stress situations.
Performance Metrics and Feedback
- Explanation of evaluation criteria and benchmarks for success.
- Channels for employees to seek guidance or share concerns.
